GetCompliantSigns.com Terms and Conditions

TERMS OF SALE

Submission of your order constitutes acceptance and acknowledgment of the site’s terms and conditions of sale
Order acceptance via Authorized Company PO is subject to payment verification prior to order fulfillment.
We cannot accept any return or exchanges without prior authorization.
We honor return/exchange requests made WITHIN 30 DAYS of the original sale date.
Custom signs cannot be returned or exchanged unless they are damaged or defective.
Products are proudly manufactured and shipped from the USA

Please Note:

Shipments to some states require sales tax charges unless a non-profit or re-sale certificate is noted with this order. Orders will be delayed if sales taxes apply and are not included in the order total.
We collect sales tax in states where online tax collection laws apply to remote sellers (list below).
ALASKA, HAWAII, CANADA and other non-Continental US shipments: Additional shipping charges may apply.
Our Service Team will contact you upon ordering to coordinate shipping details.
Questions on APO/FPO, Canada or other International Orders, select GLOBAL here.

Introduction

Thank you for visiting the GetCompliantSigns.com website. Please take the time to review our terms and conditions section. Please know, that by accessing, transmitting or downloading information from this site, you agree to comply with and be bound by these terms and conditions.

Although GetCompliantSigns has attempted to provide accurate information on this web site as a service to you, the user, GetCompliantSigns assumes no responsibility for, and makes no representations with respect to the accuracy of the information. GetCompliantSigns reserves the right to add, modify or delete any content from the web site, including the terms and conditions, at any time, without prior notice.

Customer Service: If you have any questions about your order or about an item, please call us during our regular business hours.

Orders

Orders are processed in order they are received. Normal processing time is two business days. Upon verification and approval of payment, your merchandise will be shipped out as soon as possible. Shipping transit time is dependent on the level of service you select. Additionally, processing & shipping times do not include non-business days (i.e., Saturdays, Sundays, & holidays).

IF YOUR ORDER IS ESPECIALLY URGENT, WE STRONGLY RECOMMEND CONTACTING US DIRECTLY SO THAT WE MAY EXPEDITE SHIPPING.

Objectionable Content

GetCompliantSigns is a family-oriented business with family values. As such, we have set certain thresholds for the content we sell on our website – and that we ask our employees to produce. We will not produce materials that:

Include hate speech or racial or ethnic slurs
Directly insult the USA
Are abusive, harassing, obscene or libelous
Encourage violence or illegal activities
Are pornographic or exploit children
Infringe or violate any party’s patent, trademark, copyright or other proprietary right

We reserve the right to contact you if you submit a custom sign that we feel includes objectionable material. We will either jointly modify the content or we will promptly refund your money and cancel the order. We also reserve the right to act on objectionable material submitted to us.

Credit Card Screening

GetCompliantSigns has stringent policies when it comes to credit card screening and is dedicated to protecting our customers from credit card fraud. To protect the security of your credit card and help expedite your order, if your order is shipping to an address that is not the same as the billing address on your credit card, you may be asked to list the alternate address with your credit card company.

You can call your credit card company in advance and place an alternate address on file with your credit card to speed up the processing time of your order. Simply call the 800 number on the back of your credit card and ask the agent to add the address to the notes on your account. This note on your account authorizes purchases that are delivered to a destination other than your billing address. Failure to do so may delay the processing of your order.

Note: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. GetCompliantSigns reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications before accepting any order.

Order Security

The GetCompliantSigns.com site offers secure credit card payment through Authorize.net, a premier gateway processing service. We take precautions to protect your information. When you submit sensitive information via the website, your information is encrypted and transmitted and stored in a secure way. Only authorized employees are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment

Payments and Sales Tax

Payments can be made by credit card via our online shopping cart service, telephone order, email, or fax. We currently accept Visa, MasterCard, AMEX, and Discover. There is no additional charge for credit card payments. Online Payments can be made from the website. Contact our Customer Service Department for alternate payment options.

State Sales Tax Notices:

GetCompliantSigns collects sales tax in states where online tax collection laws are applicable. We have determined that we meet the minimum thresholds for either the number of sales or annual sales amounts in these states, ensuring our compliance with the law.

Currently, we collect state sales tax for shipments to the following states: Arizona, Arkansas, California, Colorado, DC, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, South Carolina, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Tax-Exempt Status:

If you are tax exempt and are shipping to a state where we collect sales tax, please create an account on our website and upload your tax-exempt information using this link: Tax Certification Upload

Please note that it may take up to 24 hours for us to review and approve your tax-exempt status on your website account. You will receive an email from our team once the approval is complete. You have two options for completing your order: you can wait for the confirmation email before finalizing your purchase, or if you prefer to complete the order immediately, you can email us at info@getcompliantsigns.com to request a refund for the sales tax. Once your account is approved, all future orders will be tax exempt if you are logged into your approved web account.

If you require assistance with placing your order without paying tax or need help with uploading your information using the provided link, please feel free to email us at info@getcompliantsigns.com or call us at 818-843-9200. Our team will be happy to assist you.

Purchase orders

Open Account terms of Net 30 days are extended to firms requesting an open account.

Payment is to be remitted within 30 days to:

GetCompliantSigns
831 N. Hollywood Way
Burbank, CA 91505

It shall be at GetCompliantSigns’ discretion to accept or reject any PO submittal.

As a condition for the extension of credit, customer agrees GetCompliantSigns may request and evaluate financial information from third parties. GetCompliantSigns reserves the right to report customer payment history, including delinquencies, to credit agencies and discontinue the extension of credit with any firm due to late payment or changes in business conditions.

GetCompliantSigns reserves the right to cancel terms with any firm due to late payment or process delays.

Fulfillment

Orders are processed in order they are received. Normal processing time is two business days. If for some unforeseen reason, an item is no longer available or will be back-ordered for an extended period of time, you will be notified immediately. Upon verification and approval of payment, merchandise will be shipped out as soon as possible. Shipping times represent the time it normally takes your package to arrive from the day we actually send it out, not from the day you submit your order. Processing and shipping times exclude Saturdays, Sundays, and holidays.

IF YOUR ORDER IS ESPECIALLY URGENT, WE STRONGLY RECOMMEND CONTACTING US DIRECTLY SO THAT WE MAY EXPEDITE SHIPPING.

Shipment

GetCompliantSigns uses UPS as its primary shipper. Transit time is dependent on the level of service selected on each order. GetCompliantSigns is not responsible for delays in shipping due to weather, mechanical failures, typographical and/or transcribing errors, and others factors beyond our control.

IF YOUR ORDER IS ESPECIALLY URGENT, WE STRONGLY RECOMMEND CONTACTING US DIRECTLY TO EXPEDITE SHIPPING.

Contact our Customer Service Department if an alternate shipping carrier is required. For larger items that ship via Common Carrier, ComplianceSigns will make assist in shipping arrangements.

Damaged or Lost Shipments

All orders ship F.O.B. Burbank, CA. All packages are insured when they leave GetCompliantSigns. If a package is damaged or lost in shipment, you should inform the carrier. GetCompliantSigns is not responsible for merchandise damaged in shipping. Please call us to expedite replacement products, should you require rapid response.

Order Changes or Cancellations

You may cancel your order for any reason, and receive a full refund provided your order has not been shipped. If you want to cancel your order with us, please do so quickly, most of our products are shipped within 3 to 5 business days. You must receive a confirmation of your cancellation either over the phone and/or by email for it to be “officially canceled”.

If you need to make changes to your order or shipping address please call our Customer Service Department. Once an item has shipped, the terms of our Returns policy will take effect.

Return Policy

In order to offer the widest possible selection of signs, GetCompliantSigns manufactures most of its products after an order is received. We want you to be satisfied with your purchasing experience. If you need to make a change to your order after you have received it, please review the following return / exchange policies:

Replacement: If your signs / labels arrive damaged, defective, or incomplete, please give us the opportunity to replace them with new signs or labels at our cost. If we are unable to fix the issue, we will refund your money (including shipping and return shipping) promptly upon return of the affected product.

Exchanges: We will exchange items purchased from us for products of equal value. You are responsible for shipping costs on the new product and return shipping on the existing product. If new products are sent before we receive your return, we will issue credit for the returned product promptly upon receipt

Returns: We will issue credit for returned product promptly upon receipt. The returned items must be in undamaged condition and suitable for resale. Shipping costs on the original order will not be refunded, and you are responsible for return shipping. Returns shipped “freight collect” cannot be accepted.

Please contact our customer service team for questions and return authorization:

Email info@getcompliantsigns.com or call 818-843-9200 to authorize any return or exchange.

Warranty

All products are warrantied by GetCompliantSigns to be free of defects in material or workmanship, at the time of shipment. GetCompliantSigns liability shall be limited to replacement of the product, if it can be determined that the product was defective at the time of shipment. Defective products, subject to the inspection by GetCompliantSigns, will be replaced or repaired on a no charge basis. Damage caused by, accidents, or improper use, is the responsibility of the Buyer. GetCompliantSigns is not responsible for misuse of the products, or if the Buyer is unable to use the product. This warranty is in lieu of any other warranty expressed or implied.

All shipping costs related to returning the product to the Manufacturer for inspection will be prepaid by the buyer. Shipping costs will be reimbursed if parts are determined to be defective. Shipping non-defective parts back to the Buyer will be paid by the Buyer. All expenses, losses in revenue, and labor charges arising or originating from the failure of defective parts will be borne by the Buyer.

The requirements for sign content are determined by intended use and by applicable regulation. BUYER is responsible for determining the appropriate content for a sign. GetCompliantSigns makes no warranty or representation of suitability of a sign for any specific application.